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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to contact us immediately and return the item you have, and once the return is accepted, and received through mail, we will then send you the item(s) you want.

Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item. The cost and risk of shipping the items back are yours. We advise you to insure your shipping to avoid additional cost or prevent the loss of your package. If we have made a mistake, or if the item(s) are damaged, the cost of shipping it back to our store is on us. We will send you a label to print out or we can refund you within 14 days upon receiving the item(s) back.

To start a return, you can contact us at If your return is accepted, we will issue a RMA number. When approved, please complete and PRINT out the Return and Exchange Form below and send the product(s) back to us. Items sent back to us without first requesting a return will not be accepted.

Return Form RMA Request

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions regarding your order, please email customer service. Hours of operation for our Customer Service Department: Mon-Sat 8am - 8pm | Sun 12pm - 5pm Central Time.


Products and orders:

+1 (866) 808-KNOX
8am - 8pm
Monday - Saturday